Returns Exchanges Policy
Effective date: July 29, 2026
We want every MYSH piece to arrive as expected and fit your intended style. This policy explains when an item may be returned or exchanged, who pays shipping, product-condition requirements, exclusions, and the approval process.
1. Request Window
The request period begins on the calendar date shown as delivered by the carrier.
1.1 Days 1–14 After Delivery
Eligible items may be submitted for either:
- A return for refund; or
- An exchange.
1.2 Days 15–30 After Delivery
Eligible items may be submitted for exchange only. Change-of-mind refunds are not normally available during this period.
1.3 After 30 Days
Ordinary return or exchange requests are not normally accepted after 30 calendar days. This limit does not reduce rights that cannot be excluded by law or any separate written warranty that applies.
2. Eligible Product Condition
To qualify for a standard return or exchange, the item must generally be:
- Unused and unworn, except for reasonable inspection or brief fitting
- Unaltered, unwashed, and free from unauthorized repair
- Free from scratches, impact damage, odors, stains, cosmetic residue, or extended wear
- Returned with original packaging, tags, certificates, accessories, and gifts supplied with the item
- Accompanied by valid proof of purchase
MYSH may refuse or reduce a remedy when the condition, completeness, or identity of the returned item does not meet these requirements, subject to applicable law.
3. Non-Quality Returns and Exchanges
Non-quality reasons include, without limitation:
- Incorrect size selected by the customer
- Personal preference or change of mind
- The style, weight, color, or appearance not matching personal expectations
- Ordering the wrong item or quantity
3.1 Return Shipping
For non-quality issues, the customer is responsible for the authorized return shipping cost, any return-related customs charges, and the risk of loss until the package is delivered to the designated return location.
We recommend using a tracked and adequately insured service. MYSH cannot process a return that is not received.
3.2 Replacement Shipping for Exchanges
When a non-quality exchange is approved and the returned item passes inspection, MYSH will pay the standard outbound shipping cost for the replacement item.
Expedited replacement shipping is not included unless MYSH expressly agrees otherwise.
4. Quality Issues
Quality issues may include:
- A manufacturing defect
- Damage occurring in transit
- An incorrect product sent by MYSH
- A material or customization error attributable to MYSH
- A missing component that should have been included
Normal tarnish, oxidation, patina, surface wear, accidental damage, impact, improper storage, chemical exposure, misuse, or unauthorized modification is not normally a quality defect.
4.1 Evidence and Review
Contact info@myshjewelry.com promptly and provide:
- The order number
- A description of the issue
- Clear photographs or video of the item, packaging, and shipping label where relevant
MYSH may request additional information or return of the item before confirming the remedy.
4.2 Shipping Costs
For a verified quality issue, MYSH will provide or reimburse an authorized reasonable return shipping method and will pay standard shipping for any approved replacement.
Do not purchase an unusually expensive return service without written approval. Reimbursement may be limited to the authorized or reasonable tracked shipping cost.
5. Exchanges
Exchanges are subject to product availability and inspection of the returned item.
- If the replacement costs more, the customer must pay the difference before shipment.
- If the replacement costs less, the eligible difference will be returned to the original payment method.
- Discounts from the original order may not transfer to a different item unless the promotion remains applicable.
- A replacement item is not reserved until MYSH confirms the exchange.
If the requested replacement is unavailable, MYSH may offer another item, store credit where accepted by the customer, or an eligible refund when the original request was submitted within days 1–14. For requests made during days 15–30, MYSH will work with the customer to select an available exchange option.
6. Non-Returnable or Non-Exchangeable Items
Unless defective, incorrect, or otherwise protected by mandatory law, the following are not eligible:
- Customized, engraved, personalized, resized, or made-to-order pieces
- Items clearly identified as final sale before purchase
- Gift cards or non-refundable services
- Pierced earrings after a hygiene seal has been removed or hygiene packaging has been opened
- Items showing wear, alteration, damage, contamination, or missing components
- Items returned without authorization
Purchasing an item at a promotional price does not by itself make the item final sale.
7. Gifts and Promotional Items
Free gifts or promotional items supplied because an order met a threshold must be returned with the qualifying merchandise if the retained order no longer meets the promotion. If a promotional gift is not returned, its stated or reasonable value may be deducted from an eligible refund.
8. How to Request a Return or Exchange
- Contact info@myshjewelry.com within the applicable request window.
- Provide the order number, item, requested outcome, reason, and supporting images where relevant.
- Wait for written authorization, return instructions, and the designated return address.
- Package the item securely and send it using the authorized method.
Do not send merchandise to the business correspondence address unless MYSH expressly instructs you to do so. Unapproved packages may be refused or returned to the sender.
9. Inspection
After receipt, MYSH will inspect the item for identity, completeness, condition, and eligibility. We will notify you if the request is approved, requires additional information, or is declined.
10. Refunds Connected to Returns
A return request submitted within days 1–14 may qualify for a refund after approval and inspection. Approved refunds are issued to the original payment method according to the separate Refund Policy.
11. Repeated or Abusive Returns
MYSH may limit future return privileges or decline requests involving suspected fraud, product substitution, intentional damage, excessive abuse, or repeated violations of this policy, subject to applicable law.
12. Contact
Email: info@myshjewelry.com
WhatsApp: +1 (314) 536-6326
Please include your order number in all return or exchange communications.
