MYSH · Shipping & Delivery
Last updated: July 29, 2026
MYSH coordinates international orders through designated production partners and a global fulfillment, warehousing, logistics, and shipping network. This policy explains order processing, inventory allocation, international transportation, customs clearance, tracking, local final-mile delivery, and after-sales shipping arrangements.
MYSH ships to most countries and regions worldwide. Shipping availability is determined by the destination entered at checkout. If a destination cannot be selected or no shipping method is displayed, we are currently unable to deliver there.
Delivery may be unavailable to certain remote locations, restricted destinations, post office boxes, military addresses, or areas not supported by available carriers.
MYSH works with designated production partners to manufacture and prepare our products, while our fulfillment, warehousing, logistics, and shipping network operates across multiple locations worldwide.
Because our product range includes a large number of SKUs, sizes, finishes, and customized options, not every product or variation is stocked at every fulfillment location at all times.
When suitable inventory is available, MYSH will generally prioritize fulfillment from an appropriate warehouse closer to the destination in order to improve delivery efficiency.
The final fulfillment location may also depend on inventory availability, product type, carrier coverage, customs arrangements, regional restrictions, operational capacity, and other reasonable logistics requirements.
If the required item is not available at the initially suitable fulfillment location, MYSH may check available inventory across other locations within our network and arrange inventory transfer, replenishment, consolidation, or alternative routing before final dispatch.
For customized, personalized, resized, engraved, or made-to-order products, production or additional preparation may first be completed by an appropriate MYSH production partner.
Once the item is ready and has completed applicable quality-control procedures, it may enter our global fulfillment and logistics network and be transferred to an appropriate warehouse or shipping location before final delivery.
Regardless of where production is completed or which fulfillment location is used, MYSH applies its quality-control procedures before dispatch.
Products are reviewed against our material, workmanship, finishing, appearance, order-accuracy, and packaging requirements, together with applicable product, safety, labeling, and destination-market requirements where such requirements apply.
Warehouse & Logistics LocationsMYSH does not publicly disclose every warehouse or logistics address within its global network.
Different locations may serve different purposes, including inventory storage, regional fulfillment, consolidation, international transit, carrier handoff, or other logistics functions.
Inventory allocation, warehouse functions, security arrangements, carrier coordination, operational capacity, and operating costs may differ between locations.
As a result, not every warehouse or logistics location is equipped or authorized to process returns, exchanges, inspections, repairs, maintenance, or other after-sales services.
The fulfillment or shipping location shown on a parcel or tracking record therefore represents only part of the delivery process. It does not necessarily represent the original production location, original inventory location, MYSH business headquarters, or the location authorized to receive returns or other after-sales shipments.
In-stock orders are normally processed within 1–2 business days after payment authorization and order verification.
Orders placed on weekends or public holidays normally begin processing on the next business day.
From time to time, a particular item, size, variation, or SKU may be temporarily unavailable at the fulfillment location initially selected for an order.
Because MYSH operates through a global fulfillment and warehousing network, available inventory may be sourced or transferred from another suitable location rather than requiring the order to be cancelled.
Inventory transfers, replenishment arrangements, cross-location allocation, consolidation, or additional preparation may cause processing to take longer than the standard 1–2 business days.
Where the order can continue to be fulfilled within a reasonable fulfillment period and no action is required from the customer, MYSH may continue processing, replenishing, transferring, consolidating, or preparing the merchandise without issuing a separate individual notice.
MYSH will continue to prioritize pending orders and coordinate available inventory through our fulfillment network as quickly as reasonably possible.
If fulfillment becomes materially delayed, the item becomes unavailable for an extended period, customer action is required, or notification is required by applicable law, MYSH may contact you using the information associated with your order.
Customized, engraved, resized, personalized, or made-to-order pieces may require additional production or preparation time before entering the MYSH fulfillment network.
Once production and applicable quality-control procedures are completed, the item may be transferred to an appropriate fulfillment or logistics location before final dispatch.
Processing time is separate from the delivery estimate. The applicable delivery estimate begins when MYSH sends the shipping confirmation.
Orders $79 or more: Free
Orders under $79: $9.99
Estimated delivery: 6–12 business days from shipping confirmation
Shipping charge: $19.99
Estimated delivery: 3–8 business days from shipping confirmation
The delivery estimate begins from the date MYSH sends the shipping confirmation indicating that the order has entered the applicable shipping process.
Expedited shipping is available only where shown at checkout.
Product type, inventory location, destination, carrier coverage, customs arrangements, regional restrictions, fulfillment routing, and local-delivery availability may affect available shipping methods.
Free-shipping promotions apply to standard shipping only unless expressly stated otherwise.
The $79 free-shipping threshold is based on the qualifying merchandise value after applicable discounts.
Gift cards, shipping charges, expedited delivery fees, and other service charges do not count toward the threshold.
If a partial return reduces the retained qualifying merchandise value below $79, the standard shipping charge that would have applied to the retained order may be deducted from an eligible refund where permitted by applicable law.
The estimated delivery period begins from the date MYSH sends the shipping confirmation indicating that the order has entered the applicable shipping process.
The normal estimated delivery periods are:
These estimates include the normal international transportation process, applicable customs-clearance arrangements, transfer to the local final-mile delivery provider, and final delivery to the customer.
International shipments may temporarily show limited or no new public tracking events while moving through the MYSH global shipping network, international transportation, transit, logistics transfer, or customs-clearance procedures.
A temporary lack of public tracking updates does not by itself mean that the shipment has stopped moving and does not automatically extend, restart, pause, or reset the estimated delivery period.
The shipment may continue progressing normally through the international delivery process even when no new public tracking event is visible.
The shipping method selected at checkout remains subject to its corresponding delivery estimate even when public tracking information is temporarily limited during international transit.
Delivery may take longer where circumstances outside MYSH's reasonable control materially affect the shipment, including:
If an exceptional event materially affects the expected delivery period, MYSH will provide reasonable assistance and coordinate with the relevant logistics provider, customs service provider, or local carrier where appropriate.
MYSH product prices are tax-inclusive where applicable. Through the MYSH global shipping network, we coordinate international transportation and applicable customs-clearance arrangements with the aim of minimizing additional costs and actions required from customers.
In most cases, customers can simply wait for their order to be delivered without separately arranging customs clearance or paying additional import duties or taxes upon receipt.
For applicable international shipping routes, MYSH and our designated logistics providers coordinate transportation, customs documentation, customs-clearance procedures, and transfer into the destination country's local delivery network as part of the delivery process.
Customers generally do not need to independently arrange customs clearance unless additional information, identification, documentation, payment, or other action is specifically requested by MYSH, a logistics provider, local carrier, or the relevant customs authority.
Customs regulations, tax policies, exemption thresholds, product-classification rules, and assessment procedures vary by country and may change from time to time.
While MYSH makes reasonable efforts to minimize or avoid additional import costs through our fulfillment, customs, and shipping arrangements, we cannot guarantee duty-free or tax-free delivery in every destination or every individual case.
In exceptional cases, local customs authorities, government agencies, customs brokers, or delivery carriers may independently require additional duties, taxes, clearance fees, documentation, or customer action.
Such assessments or requirements may be outside MYSH's direct control unless otherwise expressly stated by MYSH or required by applicable law.
MYSH international delivery generally consists of two main stages: international transit through the MYSH global shipping network, followed by local final-mile delivery in the destination country.
Once your order has been dispatched and enters the applicable international transportation process, MYSH will send you a shipping confirmation together with the available shipment tracking information.
A shipping confirmation means that your package has entered the MYSH global shipping network and has begun its international delivery journey.
It does not necessarily mean that the package has already reached the destination country or has been received or scanned by the local final-mile delivery provider.
During this international stage, the shipment may move through line-haul transportation, logistics transfer, consolidation, transit facilities, and customs-clearance procedures before being handed to a local delivery provider.
Because this part of the journey is coordinated through the MYSH global shipping network and our designated logistics partners, continuous public tracking events may not always be available.
Tracking may therefore remain unchanged for a period of time even while the shipment continues moving through international transportation, transfer, transit, or customs processing.
A temporary lack of new public tracking events during this stage does not necessarily mean that the shipment has stopped moving, has not been dispatched, or has been lost.
International Transit InquiryIf you have questions about the international transit status of your shipment, you may contact MYSH Customer Support and provide your order number or available tracking information.
Where appropriate, our team may request an internal shipment inquiry through our designated logistics channels to review the latest available transportation status or confirm whether the shipment is continuing through the international delivery process.
Internal logistics information may not always correspond to a publicly visible tracking event and may not provide real-time location data. However, it can help MYSH review the shipment status directly with the relevant logistics provider when additional confirmation is needed.
The estimated delivery period continues to run during the international transit stage even if public tracking information does not show continuous updates.
For Standard Shipping, the normal estimate remains 6–12 business days from shipping confirmation.
For Expedited Shipping, the normal estimate remains 3–8 business days from shipping confirmation.
A temporary tracking gap does not by itself change the shipping method selected at checkout or the corresponding estimated delivery period.
After the shipment reaches the destination country, completes the applicable customs-clearance process, and is transferred to a local delivery provider, it enters the final-mile delivery stage.
Depending on the destination and delivery route, the local delivery provider may include a national postal service, DHL, UPS, FedEx, or another authorized local carrier.
Once the local delivery provider receives and processes the shipment, local sorting, transportation, and delivery events will normally begin to appear more regularly.
Continued Tracking with Your MYSH Shipment InformationMYSH's tracking system is designed to connect the international transportation stage with the local final-mile delivery stage.
In most cases, customers can continue using the original tracking information or tracking entry provided by MYSH to follow the shipment through local delivery without needing to manually switch to a different tracking number or tracking website.
The local carrier may use its own internal delivery reference or local tracking number as part of its operations.
Where tracking integration is available, the relevant local sorting, transportation, and final-delivery events can continue to be displayed through the MYSH-provided shipment tracking information.
This means that the shipment may move from the MYSH global shipping network to a local postal or courier service while the customer continues to use the original MYSH tracking entry to follow the delivery journey.
In normal circumstances, customers simply need to wait for the shipment to complete international transportation, customs clearance, local-carrier handoff, and final delivery.
If additional information, identification, documentation, payment, or other customer action is required, MYSH, the logistics provider, local delivery carrier, or relevant customs authority may contact you using the information associated with the order.
Customers are responsible for reviewing the recipient name, address, telephone number, postal code, and other delivery information before submitting an order.
To request a correction, contact info@myshjewelry.com as soon as possible and include:
Address changes are not guaranteed. Once an order has entered the shipping network, MYSH may be unable to redirect the shipment.
Carrier correction, redirection, storage, customs, or redelivery charges may apply.
MYSH is not responsible for delays, loss, or failed delivery caused by incorrect information entered by the customer, except where applicable law provides otherwise.
Items from one order may be shipped separately because of inventory availability, different production or preparation requirements, fulfillment allocation, warehouse location, packaging requirements, or carrier arrangements.
Different packages from the same order may therefore originate from different locations within the MYSH fulfillment network and may have separate tracking information, international transit routes, local carriers, or delivery dates.
MYSH will not charge additional standard shipping solely because an order is divided into multiple shipments.
Temporary tracking gaps can be normal during international transportation, logistics transfer, transit, or customs-clearance processing.
A tracking gap by itself should not be treated as a shipment delay where the order remains within the applicable estimated delivery period.
Please contact MYSH when:
MYSH will review the shipment record and, where appropriate, coordinate with the relevant international logistics provider, customs service provider, or local final-mile carrier.
If local tracking shows “delivered” but the package cannot be found, first:
If the package is still missing, contact MYSH promptly. Any replacement or refund will depend on the carrier investigation, available evidence, and applicable law.
A temporary gap in international tracking is not by itself evidence that a shipment is lost.
If a shipment appears to be lost after considering the applicable delivery estimate, international transit period, customs processing, local-carrier handoff, and available tracking information, MYSH may open an investigation with the relevant logistics or delivery provider.
Customers must provide reasonable cooperation, including confirming the delivery address and completing carrier documentation where required.
An appropriate remedy will be provided after the shipment is confirmed lost or where otherwise required by applicable law.
Inspect the order promptly after delivery. If the parcel or product is damaged:
Do not discard packaging until the claim has been reviewed.
If the issue qualifies as a delivery or product-quality problem, MYSH will provide an appropriate remedy and, where applicable, cover the authorized reasonable return shipping cost.
A shipment may be returned or become undeliverable when:
After the returned package is received and inspected, the customer may request redelivery after paying applicable costs or request an eligible refund.
Original shipping, return transportation, customs, storage, brokerage, redirection, or carrier charges may be deducted unless the failed delivery resulted from an error attributable to MYSH or applicable law requires otherwise.
MYSH operates multiple fulfillment, warehousing, transit, and logistics locations within its global network. However, not every location is equipped or authorized to process returns, exchanges, product inspections, repairs, maintenance, or other after-sales services.
The address from which an order was dispatched, the sender address shown on a parcel, the location shown in tracking, or another MYSH-related warehouse or logistics address must not be treated as an authorized return address unless MYSH specifically provides that address for the current after-sales request.
All returns and exchanges must first be reviewed and approved by MYSH.
Once approved, our customer support team will provide the applicable return address and shipping instructions based on the product, service required, authorized facility, and current operational arrangements.
A return address previously provided for another order or another after-sales request should not be assumed to remain valid for a new request.
Merchandise sent to an unauthorized fulfillment, warehouse, sender, or logistics address may be delayed, refused, redirected, or require additional transportation before it can be processed.
Additional transportation, redirection, storage, customs, or handling costs resulting from shipment to an unauthorized address may be the customer's responsibility unless incorrect instructions were provided by MYSH or applicable law requires otherwise.
Please review our Returns & Exchanges Policy and Refund Policy before returning merchandise.
Email
info@myshjewelry.com
WhatsApp
+1 (314) 536-6326
Support response target
Within one business day
Please include your order number when contacting us so our team can assist you more efficiently.
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