01Request Window

The return or exchange request period begins on the calendar date that the carrier records the order as delivered.

After 30 Days

Ordinary return or exchange requests are not normally accepted after 30 calendar days.

This does not limit remedies for verified defects, applicable warranties, or rights that cannot be excluded under applicable law.

02Eligible Product Condition

To qualify for a standard return or exchange, merchandise must generally be:

• Unused and unworn, except for reasonable inspection or brief fitting
• Unaltered and free from unauthorized repair or modification
• Free from scratches, impact damage, odors, stains, cosmetic residue, or signs of extended wear
• Returned with the original packaging, accessories, certificates, tags, and promotional gifts supplied with the product
• Accompanied by valid proof of purchase

MYSH may decline a return or exchange, or adjust an available remedy, if the item received does not meet these requirements, subject to applicable law.

03Non-Quality Returns & Exchanges

Non-quality reasons include situations such as:

• Incorrect size selected by the customer
• Personal preference or change of mind
• Style, weight, color, or appearance not matching personal expectations
• Ordering the wrong item or quantity

Customers are also responsible for applicable return-related customs charges and for the package until it is successfully delivered to the designated after-sales location.

We strongly recommend using a tracked shipping service.

Replacement Shipping for Exchanges

Once an approved exchange reaches the authorized facility and passes inspection, MYSH will cover the standard shipping cost of sending the approved replacement item to the customer.

Expedited replacement shipping is not included unless expressly agreed by MYSH.

04Quality Issues

A quality-related issue may include:

• A manufacturing defect
• Damage occurring during transit
• An incorrect product sent by MYSH
• A customization error attributable to MYSH
• A component that should have been included but is missing

Normal tarnish, oxidation, patina, surface wear, accidental damage, impact damage, chemical exposure, improper storage, misuse, or unauthorized alteration is not normally considered a manufacturing defect.

Evidence & Review

Contact info@myshjewelry.com and provide:

• Your order number
• A clear description of the issue
• Clear photographs or video of the product
• Photographs of the packaging and shipping label where relevant

05Exchanges

All exchanges are subject to inspection and replacement-product availability.

• If the replacement item costs more, the customer must pay the difference before shipment.
• If the replacement item costs less, the eligible difference will be returned to the original payment method.
• Discounts from the original order may not transfer to a different product unless the promotion remains applicable.
• Replacement merchandise is not reserved until MYSH confirms the exchange.

If the requested replacement is unavailable, MYSH will work with the customer to select another available option.

For requests originally submitted during days 1–14, an eligible refund may also be available where an exchange cannot reasonably be completed.

06Non-Returnable or Non-Exchangeable Items

Unless defective, incorrect, or otherwise protected by applicable law, the following are generally not eligible:

• Customized, engraved, personalized, resized, or made-to-order pieces
• Products clearly identified as final sale before purchase
• Gift cards and non-refundable services
• Pierced earrings after a hygiene seal has been removed or hygiene packaging has been opened
• Products showing significant wear, alteration, damage, contamination, or missing components
• Merchandise sent without prior return authorization

Purchasing a product at a promotional or discounted price does not, by itself, make the product final sale.

07Promotional Gifts

If a free gift or promotional product was supplied because the original order met a qualifying threshold, it should be returned with the merchandise when the retained order no longer qualifies for the promotion.

If the promotional gift is not returned, its stated or reasonable value may be deducted from an eligible refund.

08How to Request a Return or Exchange

1. Contact info@myshjewelry.com within the applicable request period.
2. Provide your order number, product, requested outcome, reason for the request, and supporting photographs where relevant.
3. Wait for MYSH to review the request, confirm return authorization, and provide the designated after-sales return location and applicable shipping instructions.
4. Package the merchandise securely with the original included items and accessories.
5. Ship the package using the authorized method and retain your shipping receipt and tracking information until the request has been completed.

09Authorized Return Location & Shipping Instructions

MYSH operates multiple fulfillment, warehousing, transit, and logistics locations as part of our global network. These locations may perform different operational functions, and not every location is equipped or authorized to process returns, exchanges, product inspections, repairs, maintenance, or other after-sales services.

MYSH does not publicly disclose every warehouse or logistics address within its network. Inventory allocation, warehouse functions, security arrangements, carrier coordination, operational capacity, and operating costs may differ by location.

For these reasons, the location from which your order was shipped, the sender address shown on the parcel, or another MYSH-related warehouse, fulfillment, transit, or logistics location should not be treated as an authorized return address unless MYSH specifically instructs you to use it.

Please do not send merchandise to the original shipping location, the sender address shown on your parcel, a previously used return address, or another MYSH-related warehouse unless that address has been specifically provided for your current request.

A return address supplied for a previous order or previous after-sales request should not be assumed to remain valid for another order or request.

Merchandise sent to an unauthorized location may be delayed, refused, redirected, or require additional transportation before it can be inspected or processed.

Additional transportation, redirection, storage, customs, or handling costs resulting from shipment to an unauthorized address may be the customer's responsibility unless incorrect return instructions were provided by MYSH or applicable law requires otherwise.

Please follow the return instructions provided by our support team and retain your shipping receipt and tracking information until the return or exchange has been completed.

10Inspection & Approval

After a returned item reaches the designated after-sales location, MYSH or the applicable authorized service facility will inspect the product for identity, completeness, condition, and eligibility.

We will notify you whether the request is approved, requires additional information, or is declined.

For approved returns requesting a refund, payment handling is governed by the separate Refund Policy .

11Repeated or Abusive Returns

MYSH may decline requests or limit future return privileges where there is reasonable evidence of fraud, product substitution, intentional damage, abuse of the return process, or repeated violations of this policy, subject to applicable law.

12Contact