MYSH · Payments & Refunds
Last updated: July 29, 2026
This policy explains when MYSH issues refunds, how refund amounts are calculated, where approved refunds are sent, and which charges may not be refundable. Return and exchange eligibility is governed separately by our Returns & Exchanges Policy.
A refund may be available when:
Change-of-mind requests submitted during days 15–30 after delivery are generally eligible for exchange only rather than refund.
This restriction does not limit remedies for verified defects, incorrect merchandise, transit damage, MYSH errors, or legal rights that cannot be excluded.
For full return and exchange requirements, please review our Returns & Exchanges Policy.
Approved refunds are returned to the original payment method used to place the order.
MYSH does not normally redirect a refund to another card, bank account, payment wallet, or individual.
Depending on the payment method selected at checkout, the refund may be processed through a credit or debit card, PayPal, installment provider, digital wallet, or another supported payment provider.
Digital wallets and deferred-payment providers may route the refund through the underlying card, account, installment plan, or provider balance according to their own procedures.
Refunds are based on the amount actually paid for the eligible returned merchandise after discounts.
A refund will not exceed the captured amount attributable to the eligible product.
If a discount depends on order value, quantity, bundle composition, or keeping multiple products, returning part of the order may change the promotion that applies.
The refund may therefore be recalculated based on the promotion terms and the value of merchandise retained.
If a promotional gift was provided because an order reached a qualifying threshold, the gift should be returned when the retained merchandise no longer qualifies.
If the promotional item is not returned, its stated or reasonable value may be deducted from an eligible refund.
MYSH provides free standard shipping for qualifying orders of $79 or more.
If a partial return reduces the merchandise retained below the qualifying threshold, the standard shipping charge that would otherwise have applied may be deducted from an eligible refund where permitted by applicable law.
Unless required by law or the issue was caused by MYSH, the following are normally non-refundable:
When MYSH verifies an incorrect, damaged, or defective product, authorized reasonable return shipping will be covered by MYSH. Where refund is the selected remedy, the eligible product amount and applicable original standard shipping amount will be refunded.
For merchandise returns, MYSH will submit an approved refund after the returned item has been received, inspected, and approved.
For approved cancellations, confirmed lost shipments, or other claims that do not require merchandise inspection, the refund will be submitted after the applicable review has been completed.
Once MYSH submits the refund, the time required for it to appear depends on your bank, card issuer, payment provider, currency, and local payment network.
Depending on the payment provider, the transaction may appear as a refund, reversal, account credit, balance adjustment, or installment adjustment.
If MYSH confirms that a refund has been submitted but it has not yet appeared, we recommend contacting the original payment provider or bank first.
For a verified manufacturing defect, transit damage, incorrect merchandise, or MYSH-attributable customization error, available remedies may include:
The appropriate remedy depends on the nature of the issue, available inventory, customer preference where applicable, and applicable law.
A full refund may require the merchandise to be returned using the authorized method.
A partial refund may be offered or applied when:
Where reasonably possible, MYSH will explain the basis of a proposed partial refund before it is finalized.
Cancellation requests should be submitted as soon as possible to info@myshjewelry.com.
Cancellation cannot be guaranteed after an order has entered preparation or fulfillment.
Refunds for shipments believed to be lost may be held until the carrier investigation is completed or the shipment is otherwise confirmed lost.
If a package is refused, unclaimed, or returned because of incorrect customer-provided delivery information, any eligible refund may be reduced by applicable:
These deductions do not normally apply when the failed delivery resulted from an error attributable to MYSH.
When an order paid through Klarna or another installment or deferred-payment provider is refunded, the provider may:
Customers should continue following the payment provider's instructions until the provider confirms that the refund or installment adjustment has been completed.
Refunds are submitted based on the original transaction and captured amount.
If your bank or payment provider converted the original payment into another currency, the amount displayed in your local currency may differ because of exchange-rate changes or provider fees.
MYSH does not control exchange rates or third-party currency conversion charges.
A refund request may be declined when:
Declining a refund does not limit rights or remedies that cannot legally be excluded.
We encourage customers to contact MYSH before opening a payment dispute so our support team has an opportunity to investigate the order and attempt to resolve the issue.
Opening a chargeback or payment dispute does not expand refund eligibility and may require the issue to be handled through the payment provider's formal dispute process.
Email
info@myshjewelry.com
WhatsApp
+1 (314) 536-6326
Please include your order number and relevant payment or return information so our team can assist you efficiently.
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