This Shipping & Delivery Policy applies to all orders placed through MYSH-Jewelry’s U.S. independent site. We fulfill all orders from our global warehouses and deliver to U.S. addresses via our cooperative logistics service. Below is a detailed overview of our shipping fees, delivery options, processing times, and related terms to ensure transparency for your purchase of men’s jewelry (necklaces, pendants, bracelets, rings, earrings, brooches).
1. Shipping Fees & Eligibility
Shipping fees are calculated based on your order total and selected delivery speed. We offer free standard shipping for eligible orders, with clear fee structures for non-eligible and expedited shipping:
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Free Standard Shipping: Available for U.S. domestic orders with a total amount of $79 or more (before taxes). No additional shipping fee is required.
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Standard Shipping Fee (Non-Eligible Orders): For U.S. domestic orders with a total amount of less than $79 (before taxes), a flat standard shipping fee of $9.99 applies.
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Expedited Shipping Fee: For U.S. domestic orders requiring faster delivery, an expedited option is available for a flat fee of $19.99, regardless of order total. This fee is an add-on for accelerated transit.
Note: Shipping fees are non-refundable once the order has been shipped. This applies even if the order is returned, canceled, or experiences delivery delays after shipment. No shipping fee refunds will be provided for orders that have already been dispatched.
2. Order Processing Time
Order processing (including quality inspection, packaging, and preparation for shipment) occurs prior to delivery. Processing time excludes weekends, U.S. federal holidays, and international holidays:
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Non-Customized Products: Processed and shipped within 1-3 business days after payment confirmation. We will notify you via email if processing is delayed beyond 3 business days due to inventory shortages or quality checks.
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Customized Products: Require additional production time (specified in your Customization Confirmation email, typically 5-7 business days). Shipment will commence only after the product passes quality inspection, and we may provide photos of the finished product for confirmation upon request.
3. Delivery Options & Timelines
We offer two delivery tiers for U.S. domestic orders to meet your speed needs. All timelines are estimates and may be affected by unforeseen factors:
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Standard ShippingDelivery Timeline: 6-12 business days after shipment.
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Applicability: Automatically applied to all U.S. orders, with fees determined by the $79 order total threshold (free if eligible, $9.99 if not).
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Expedited ShippingDelivery Timeline: 3-8 business days after shipment for time-sensitive orders.
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Applicability: Optional add-on for all U.S. orders, with a fixed $19.99 fee (applied at checkout, regardless of order total).
Actual delivery may be delayed due to customs clearance (minimal for U.S. domestic shipments), weather events, logistics peak seasons (e.g., holidays), or regional delivery bottlenecks. We will notify you of significant delays via email.
4. Shipping Address Rules & Modifications
Please verify your shipping address (name, phone number, street, zip code) carefully at checkout. Incorrect or incomplete addresses may cause delivery failures, delays, or returns:
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Address Modification Window: Address changes are only permitted before the order is shipped (during the processing period). To modify, email
info@myshjewelry.com immediately with your order number and corrected address. We will attempt to update it with our cooperative courier, but cannot guarantee success once shipping is initiated.
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Courier Address Modification Policies: Address changes are not allowed after the order departs from our global warehouses. Misaddressed packages will be returned to our warehouse, and you will be liable for re-shipping fees.
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If address modification is requested before warehouse departure, a $17.5 fee may apply at the courier’s discretion, and we will confirm the feasibility with you via email.
5. Tracking & Notifications
Once your order is shipped, we will send a Shipping Confirmation email to your registered address, containing a unique tracking number and a link to monitor progress via our cooperative courier’s official website. You can also track your order through your MYSH-Jewelry account (if created).
We will notify you via email of logistics abnormalities (e.g., stagnation for 5+ business days, delivery exceptions) as soon as we receive updates from our cooperative courier.
6. Risk Transfer & Shipping Insurance
The risk of loss, damage, or theft of your order transfers to you once the package is handed over to our cooperative courier. We recommend purchasing shipping insurance at checkout for high-value items (e.g., engraved rings, gemstone pendants):
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Insured Orders: We assist with filing claims for lost/damaged packages. Refunds or replacements will be processed upon claim approval.
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Uninsured Orders: Compensation is limited to our cooperative courier’s standard liability (up to $100 per package), regardless of product value.
7. Undeliverable Packages
Packages marked as undeliverable (incorrect address, recipient unavailable, refused delivery) will be returned to our global warehouses. We will notify you via email, and you may choose:
Unclaimed packages (no response within 30 days of notification) will be deemed abandoned, with no refund issued.
8. Contact Us
For questions about shipping fees, delivery status, or order processing, contact us via:
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Warehouse Address (For returns only): 1st Floor, No. 27, Jiejin 2nd Road, Shiqiao Street, Panyu District, Guangzhou, Guangdong, China
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U.S. Business Address (For legal/logistics correspondence): [Insert Your U.S. Physical Address/Registered PO Box]
MYSH-Jewelry reserves the right to update this policy. Changes will be posted on the website with a revised "Last Updated" date: [MM/DD/YYYY]. Your continued purchases constitute acceptance of the updated policy.
