✨ How to Return in 3 Easy Steps
We’ve streamlined the process to make returns as simple as possible:
- Reach out to us
Contact our customer service team at info@myshjewelry.com to start your return request.
2. Ship your item back
Once your return is approved, we’ll send you clear instructions for packaging and delivery.You may then ship the item to the specified return address on your own.
Unsolicited returns sent without prior approval will not be accepted and will be returned to the sender.
3. Get your refund
We’ll inspect your item and process your refund as soon as it’s received.
Returned packages must be shipped to the following address:
Attn: MYSH-Jewelry
1st Floor, No. 27, Hejin 2nd Road
Shiqiao Street, Panyu District
Guangzhou, Guangdong, China
Phone: +86 19128518569
Please inspect your MYSH men’s jewelry immediately upon delivery. If your item (necklaces, pendants, bracelets, rings, earrings, or brooches) arrives defective, damaged, or you receive an incorrect product, contact us at once at info@myshjewelry.com .
Our team will promptly evaluate the issue and provide a suitable resolution (e.g., replacement, full refund, or free repair).
Non-Returnable Items
The following men’s jewelry items are not eligible for return or exchange (unless defective or damaged upon delivery):
- Sale/clearance MYSH men’s jewelry items (necklaces, pendants, bracelets, rings, earrings, brooches)
- Custom/personalized MYSH men’s jewelry (e.g., engraved rings, custom-sized bracelets, personalized necklaces/pendants/earrings/brooches)
- Personal care accessories paired with men’s jewelry (if applicable)
- MYSH gift cards
If you have questions about the return eligibility of a specific men’s jewelry item, please contact our customer service team before initiating a request.
Exchanges
For the fastest exchange service, we recommend initiating a return request for your original MYSH men’s jewelry (necklaces, pendants, bracelets, rings, earrings, brooches) first.
Once your return is approved and we receive your unused item, you may place a separate order for the new piece you wish to purchase. We do not offer direct exchange processing for convenience and efficiency.
Refunds
We will notify you via email as soon as we receive and inspect your returned MYSH men’s jewelry to confirm if your refund is approved. Approved refunds will be automatically processed to your original payment method (e.g., credit card, PayPal, Klarna).
Please note: Refund processing times are determined by your bank or credit card company and may take up to 14 business days to reflect in your account after we issue the refund. We do not control third-party payment processor timelines and appreciate your patience.
JOIN THE MYSH NATION
