Q1: Do you offer free shipping?
Yes! Free standard shipping is available on all orders over $79**. For orders under $79, a small shipping fee will apply according to your delivery address.
Q2: How long is the delivery time?
We ship your order within 1-2 business days after payment confirmation. Standard delivery takes 3-5 business days for US/UK/EU addresses; other regions will take 5-8 business days (subject to local logistics).
Q3: What material is MYSH jewelry made of?
All MYSH men’s jewelry is crafted from 100% pure silver, nickel & lead free, with no any toxic additives. It’s hypoallergenic and safe for daily wear.
Q4: Is the silver recyclable?
All MYSH men's jewelry is crafted from alloy (such as copper) with a silver plating. It is nickel & lead free, with no toxic additives, hypoallergenic and safe for daily wear.
Q5: How to take care of my pure silver jewelry?
Wipe the silver surface with the included MYSH polishing cloth regularly to keep it shiny; avoid contact with water, perfume, chemicals or prolonged sweat exposure. For deep cleaning, use mild diluted soap + warm water, then dry thoroughly.
Q6: How to store the silver jewelry when not wearing it?
Store it in the anti-tarnish pouch + jewelry box included in your package, and place it in a cool, dry place. This can effectively prevent silver from tarnishing and scratching.
Q7: Does MYSH offer customization service?
Absolutely! As an original design factory brand, we provide one-stop design & customization services (including engraving, custom style design, etc.). All custom requirements are supported for personal or bulk orders.
Q8: How long does the custom jewelry take to make?
For simple customization (e.g., letter/number engraving), it takes 1-2 extra business days; for custom style design, the production time is 5-7 business days (subject to the complexity of your design).
Q9: What is your return & exchange policy?
We offer a 30-day free return & exchange service for all non-customized products. The jewelry must be in its original condition (unworn, unaltered) with all packaging accessories included. Customized products are non-returnable unless there is a quality issue.
Q10: Does MYSH provide a warranty for jewelry?
Yes! All MYSH pure silver jewelry comes with a 12-month international warranty. We cover quality issues such as non-human damage to the silver surface and structural problems (contact our after-sales email for warranty service).
Q11: What’s included in the jewelry packaging?
Each order comes with a complete jewelry packaging set: Gift Bag x1, Jewelry Box x1, Dustproof Pouch x1, Anti-Tarnish Pouch x1, Polishing Cloth x1, Care Card x1, After-Sales Card x1, Brand Sticker x1.
Q12: Is the packaging recyclable?
Yes! All MYSH packaging is made of 100% recyclable paper materials (plastic-free), which can be directly reused or recycled, in line with our brand’s sustainable development concept.
