MYSH · Shipping & Delivery
Last updated: July 29, 2026
At MYSH, every piece is carefully inspected and securely packaged before dispatch. This policy explains our processing times, shipping options, delivery estimates, tracking services, and procedures for delivery issues.
MYSH ships to most countries and regions worldwide. Shipping availability is determined by the destination entered at checkout. If a destination cannot be selected or no shipping method is displayed, we are currently unable to deliver there.
Delivery may be unavailable to certain remote locations, restricted destinations, post office boxes, military addresses, or areas not served by our carriers. Available methods and charges will be shown before payment is completed.
In-stock orders are normally processed within 1–2 business days after payment authorization and order verification.
Orders placed on weekends or public holidays begin processing on the next business day.
From time to time, certain items may be temporarily out of stock, require replenishment, or need additional preparation before dispatch. In such cases, processing may take longer than the standard 1–2 business days.
Where a delay remains within a reasonable fulfillment period and no customer action is required, the order may continue processing without separate notice.
MYSH will continue to prioritize pending orders and arrange fulfillment as quickly as reasonably possible. If fulfillment becomes materially delayed, the item becomes unavailable for an extended period, or customer action is required, MYSH may contact you using the information provided with your order, subject to applicable law.
Customized, engraved, resized, personalized, or made-to-order pieces may require additional preparation time. Any longer processing estimate will be shown on the product page or communicated by email where applicable.
Processing time is separate from shipping time and is not included in the delivery estimates below.
Orders $79 or more: Free
Orders under $79: $9.99
Estimated delivery: 6–12 business days
Shipping charge: $19.99
Estimated delivery: 3–8 business days
Delivery estimates begin after the order has been dispatched. Expedited shipping is available only where shown at checkout.
Product type, destination, carrier coverage, customs procedures, or local restrictions may affect availability. Free-shipping promotions apply to standard shipping only unless expressly stated otherwise.
The $79 free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes.
Taxes, duties, gift cards, shipping charges, expedited delivery fees, and other service charges do not count toward the threshold.
If a partial return reduces the value of the merchandise you keep below $79, the standard shipping charge that would have applied to the retained order may be deducted from an eligible refund, where permitted by applicable law.
Delivery estimates begin when the order is dispatched. They are estimates and not guaranteed arrival dates.
Delivery may take longer because of:
A delay does not automatically qualify an order for cancellation or refund after dispatch, but MYSH will provide reasonable assistance and any remedy required by applicable law.
MYSH product prices are tax-inclusive where applicable. Through our global shipping network, we arrange international deliveries with the aim of minimizing additional customs duties, import taxes, and related charges for our customers.
In most cases, customers can receive their orders without paying additional import duties or taxes upon delivery. However, customs regulations, tax policies, exemption thresholds, and assessment procedures vary by country and may change from time to time.
While MYSH makes reasonable efforts to reduce or avoid additional import costs through our global fulfillment and shipping arrangements, we cannot guarantee duty-free or tax-free delivery in every country or in every individual case.
Local customs authorities may independently assess duties, taxes, clearance fees, or other charges based on the destination, shipment value, product category, or applicable local rules.
Any charges assessed directly by local customs authorities, government agencies, or delivery carriers are outside MYSH's control and may be payable by the recipient unless otherwise expressly stated by MYSH.
After dispatch, MYSH will send a shipping confirmation email containing a tracking number and, where available, a link to the carrier's tracking page.
Tracking may take 24–48 hours to update after the confirmation email is sent. Some international shipments may be transferred to a local delivery partner, and the local tracking number may appear later in the journey.
Customers are responsible for reviewing the recipient name, address, telephone number, postal code, and other delivery information before submitting an order.
To request a correction, contact info@myshjewelry.com as soon as possible and include:
Address changes are not guaranteed. After dispatch, MYSH may be unable to redirect the package. Carrier correction, redirection, or redelivery charges may apply.
MYSH is not responsible for delays, loss, or failed delivery caused by information entered incorrectly by the customer, except where applicable law provides otherwise.
Items from one order may be shipped separately because of availability, packaging requirements, product preparation, or carrier arrangements. Separate tracking information may be issued for each package.
MYSH will not charge additional standard shipping solely because an order is divided into multiple shipments.
Please contact MYSH when:
We will review the tracking record and, where appropriate, open an inquiry with the carrier.
If tracking shows “delivered” but the package cannot be found, first:
If the package is still missing, contact MYSH promptly. Any replacement or refund will depend on the carrier investigation, available evidence, and applicable law.
If a package appears lost in transit, MYSH may open a carrier investigation before approving a replacement or refund. Customers must provide reasonable cooperation, including confirming the address and completing carrier documentation when required.
A remedy will be provided after the shipment is confirmed lost or when otherwise required by law.
Inspect the order promptly after delivery. If the parcel or product is damaged:
Do not discard packaging until the claim has been reviewed. If the issue qualifies as a delivery or product-quality problem, MYSH will cover the authorized return shipping and provide an appropriate remedy.
A shipment may be returned when:
After the returned package is received and inspected, the customer may request redelivery after paying the applicable costs or request an eligible refund. Original shipping, return transportation, customs, storage, and carrier charges may be deducted unless the failed delivery resulted from an error by MYSH.
Do not send merchandise without authorization. Contact info@myshjewelry.com to receive return instructions and the applicable return address.
Please review our Returns & Exchanges Policy and Refund Policy for eligibility, timing, shipping responsibility, inspection, and refund conditions.
Email
info@myshjewelry.com
WhatsApp
+1 (314) 536-6326
Support response target
Within one business day
Please include your order number when contacting us so our team can assist you more efficiently.
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