Q1: Do you offer free shipping?
Yes. Free standard shipping is available on orders over $79. Shipping fees for orders under $79 are calculated at checkout.
Q2: How long is the delivery time?
Orders are processed within 1–2 business days. Standard shipping typically takes 6–12 business days, while expedited shipping takes 3–8 business days.
Q3: What materials are MYSH jewelry made from?
Most MYSH jewelry is crafted with S925 sterling silver at its core. Selected designs may also feature solid 18K gold, brass, black onyx, turquoise, CZ, lab-grown diamonds, and other materials.
Q4: Is the silver recyclable?
Yes. S925 sterling silver can be refined and recycled for reuse without losing its essential qualities.
Q5: How should I care for my sterling silver jewelry?
Gently polish your jewelry with the included MYSH polishing cloth. Avoid prolonged contact with perfume, chlorine, harsh chemicals, moisture, and sweat.
Q6: How should I store my jewelry when not wearing it?
Store each piece separately in the MYSH jewelry storage box. Keep it in a cool, dry place to help reduce tarnishing and scratches.
Q7: Does MYSH offer custom jewelry services?
Yes. MYSH Bespoke offers engraving, custom design, material selection, and production services. Each project is reviewed for design and technical feasibility.
Q8: How long does custom jewelry take to make?
Engraving typically takes 1–2 business days, while size modifications usually take 7–10 business days. Fully custom jewelry—from concept and design development to final production—typically takes around 30 days.
Q9: What is your return & exchange policy?
Eligible non-customized items may be returned within 14 days or exchanged within 30 days. Customized items are generally non-returnable unless there is a confirmed quality issue.
Q10: Does MYSH provide a jewelry warranty?
Yes. MYSH provides a lifetime craftsmanship warranty covering eligible manufacturing and craftsmanship defects. Normal wear, accidental damage, and misuse are not covered.
Q11: What is included with my MYSH jewelry?
Each order includes a paper MYSH gift box, jewelry storage box, silver polishing cloth, dual-sided polishing stick, and protective packaging.
Q12: Is MYSH packaging recyclable?
Our MYSH gift box is made from paper and can be recycled where local facilities allow. Other packaging components should be disposed of according to local recycling guidelines.
