01Request Window

The return or exchange request period begins on the calendar date that the carrier records the order as delivered.

After 30 Days

Ordinary return or exchange requests are not normally accepted after 30 calendar days.

This does not limit remedies for verified defects, applicable warranties, or rights that cannot be excluded under applicable law.

02Eligible Product Condition

To qualify for a standard return or exchange, merchandise must generally be:

• Unused and unworn, except for reasonable inspection or brief fitting
• Unaltered and free from unauthorized repair or modification
• Free from scratches, impact damage, odors, stains, cosmetic residue, or signs of extended wear
• Returned with the original packaging, accessories, certificates, tags, and promotional gifts supplied with the product
• Accompanied by valid proof of purchase

MYSH may decline a return or exchange, or adjust an available remedy, if the item received does not meet these requirements, subject to applicable law.

03Non-Quality Returns & Exchanges

Non-quality reasons include situations such as:

• Incorrect size selected by the customer
• Personal preference or change of mind
• Style, weight, color, or appearance not matching personal expectations
• Ordering the wrong item or quantity

Customers are also responsible for any return-related customs charges and for the package until it is successfully delivered to the return location provided by MYSH.

We strongly recommend using a tracked shipping service.

Replacement Shipping for Exchanges

Once an approved exchange is received and passes inspection, MYSH will cover the standard shipping cost of sending the replacement item to the customer.

Expedited replacement shipping is not included unless expressly agreed by MYSH.

04Quality Issues

A quality-related issue may include:

• A manufacturing defect
• Damage occurring during transit
• An incorrect product sent by MYSH
• A customization error attributable to MYSH
• A component that should have been included but is missing

Normal tarnish, oxidation, patina, surface wear, accidental damage, impact damage, chemical exposure, improper storage, misuse, or unauthorized alteration is not normally considered a manufacturing defect.

Evidence & Review

Contact info@myshjewelry.com and provide:

• Your order number
• A clear description of the issue
• Clear photographs or video of the product
• Photographs of the packaging and shipping label where relevant

05Exchanges

All exchanges are subject to inspection and replacement-product availability.

• If the replacement item costs more, the customer must pay the difference before shipment.
• If the replacement item costs less, the eligible difference will be returned to the original payment method.
• Discounts from the original order may not transfer to a different product unless the promotion remains applicable.
• Replacement merchandise is not reserved until MYSH confirms the exchange.

If the requested replacement is unavailable, MYSH will work with the customer to select another available option.

For requests originally submitted during days 1–14, an eligible refund may also be available where an exchange cannot reasonably be completed.

06Non-Returnable or Non-Exchangeable Items

Unless defective, incorrect, or otherwise protected by applicable law, the following are generally not eligible:

• Customized, engraved, personalized, resized, or made-to-order pieces
• Products clearly identified as final sale before purchase
• Gift cards and non-refundable services
• Pierced earrings after a hygiene seal has been removed or hygiene packaging has been opened
• Products showing significant wear, alteration, damage, contamination, or missing components
• Merchandise sent without prior return authorization

Purchasing a product at a promotional or discounted price does not, by itself, make the product final sale.

07Promotional Gifts

If a free gift or promotional product was supplied because the original order met a qualifying threshold, it should be returned with the merchandise when the retained order no longer qualifies for the promotion.

If the promotional gift is not returned, its stated or reasonable value may be deducted from an eligible refund.

08How to Request a Return or Exchange

1. Contact info@myshjewelry.com within the applicable request period.
2. Provide your order number, product, requested outcome, reason for the request, and supporting photographs where relevant.
3. Wait for MYSH to confirm return authorization and shipping instructions.
4. Package the merchandise securely with the original included items and accessories.
5. Ship the package using the authorized method and retain your tracking information until the request is completed.

09Return Address & Shipping Instructions

Please do not send merchandise back before your return or exchange request has been reviewed and approved by MYSH.

Once your request is approved, our customer support team will provide the applicable return address and shipping instructions based on your order and return request.

Please follow the return instructions provided by our support team and retain your shipping receipt and tracking information until the return or exchange has been completed.

10Inspection & Approval

After a returned item is received, MYSH will inspect the product for identity, completeness, condition, and eligibility.

We will notify you whether the request is approved, requires additional information, or is declined.

For approved returns requesting a refund, payment handling is governed by the separate Refund Policy .

11Repeated or Abusive Returns

MYSH may decline requests or limit future return privileges where there is reasonable evidence of fraud, product substitution, intentional damage, abuse of the return process, or repeated violations of this policy, subject to applicable law.

12Contact